Local Delivery
Get free local delivery within a 20 km radius of our Montreal stores when you spend $1000 or more, before taxes.
Flexible Schedule. We will be in touch with you to arrange a delivery date and time that works best for you.
Delivered to Ride. Your new scooter will arrive expertly assembled and ready to ride, with no extra steps required. Our team will provide a thorough demonstration of the scooter's capabilities upon delivery, and we are always available to answer any questions you may have.
ID Required For Delivery
To receive the delivery, you must present:
1. 2 pieces of government-issued photo IDs
2. The credit card used for the purchase (if a credit card was used)
3. The order number
Receiving Delivery
We require that you, and only you, present two forms of government-issued photo identification to receive your order.
If you are buying a gift, we recommend purchasing an e-gift card for a hassle-free experience.
Quick Delivery
Our stock is consistently updated, so you can expect fast delivery of your order within 1-3 business days. We guarantee delivery on the agreed date and will promptly notify you if there are any unexpected delays.
Please note that deliveries are made exclusively on weekdays, from Monday to Friday.
For pre-ordered products, we commit to delivering on their release date or within 3 business days of its release.
Delivery Destinations
We are proud to offer free NIU delivery service to places within a 20 km radius of select stores. If you are not within our delivery range, please check our Shipping Policy for further details.
Damaged During Transit
If your products arrive damaged, don't hesitate to refuse delivery and make sure the driver notes the reason as "damaged". Take pictures of the product and contact us with details of the delivery, including photos of the damage. We'll take care of the rest confidently and efficiently.
Delivery Cancellation
You can cancel your order without penalty at any time if it hasn't been delivered yet. Just let us know that you want to cancel, and we'll give you a full refund.
It is not possible to cancel or modify an order without paying fees once it has been delivered. If you're able to, you can refuse the shipment when the driver tries to deliver it. Once we receive and inspect the returned product, we will deduct the round trip shipping fees and the credit card processing fee of 3% (if applicable) from your refund, and the original method of payment will be credited with any remaining balance.
Exceptions
The following cases are not eligible for free local delivery:
- Lightweight products such as electric kick scooters, accessories, and parts (Shipping is the best and quickest option.)
- Rentals and sightseeing products
- Gift card orders (Delivery fees are always charged for these orders)
- Products discounted to 30% and up, or identified as CLEARANCE PRODUCTS
NOTE: If one or more products in your order is on clearance, delivery fees will be charged for the entire order. Consider splitting your order between clearance items and regular priced products to take advantage of the free local delivery.