The transferable warranty is only valid for KQi Series and UQi Series (as long as they are not considered as vehicles in a city, province or state). The warranty can be transferred from the original owner to a new owner provided the original invoice is included in the resale.

NIU can only honor a guarantee if the owner presents proof of the original date of purchase.

NIU MODEL(S) COVERED

• BQi C3 PRO

WARRANTY PERIOD

2 years

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

NIU Model(s) Covered

• KQi2 PRO

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

• NIU offers a comprehensive warranty encompassing both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

Warranty Service

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

NIU Models Covered

• KQi3 MAX
• KQi3 PRO
• KQi3 SPORT

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

• NIU offers a comprehensive warranty encompassing both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

Warranty Service

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair Service at Your Convenience: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

UQI MODELS COVERED

• UQi PRO
• UQi+

WARRANTY PERIOD

2 years or up to 10,000 km

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires
• User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

NIU MODEL(S) COVERED

MQi+ SPORT

WARRANTY PERIOD

2 years or up to 10,000 km

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

NIU MODELS COVERED

• MQi+ SPORT

WARRANTY PERIOD

2 years or up to 10,000 km

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

METHODS OF PROVIDING WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

WARRANTY PERIOD

2 years or up to 10,000 km

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship for NIU branded batteries and chargers.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Alteration of components, parts, or accessories not originally sold with the product
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the product's intended design
• Rust, corrosion, or defects caused by extreme environmental conditions to which the product could be exposed (e.g., ice, snow, seawater, etc.)
• Case cracking caused by excessive weight or load

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our our ownership.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage

WARRANTY PERIOD

90 days

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship for NIU branded batteries and chargers.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Alteration of components, parts, or accessories not originally sold with the product
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the product's intended design
• Rust, corrosion, or defects caused by extreme environmental conditions to which the product could be exposed (e.g., ice, snow, seawater, etc.)
• Case cracking caused by excessive weight or load

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us or a reseller during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our our ownership.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage

The warranty provided by NIU is applicable solely to NIU branded products that we directly sell and distribute. Other brands, even if packaged or sold with NIU equipment, are covered under their respective manufacturer or distributor warranties. In the event of any claim, it is necessary to contact the manufacturers or distributors of those specific products.

The transferable warranty is only valid for KQi Series and UQi Series (as long as they are not considered as vehicles in a city, province or state). The warranty can be transferred from the original owner to a new owner provided the original invoice is included in the resale.

NIU can only honor a guarantee if the owner presents proof of the original date of purchase.

The warranty for reconditioned vehicles exclusively pertains to automobiles that do not require registration as motor vehicles within the jurisdictions where our retail establishments are located.

NIU Models Covered

• KQi Series
• UQi Series

Model Condition and Duration of Warranty

Very Good Condition

• Minimal or no visible wear in non-visible areas
• Odometer: 201-1500 km

1 Year Warranty: Main body (including battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 Month Warranty: Equipment (including brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 Month Warranty: Consumable parts (including anti-collision strip, headlight, bell, fender, taillight, decorative cover, kickstand, and foot pad)

Good Condition

• A few or no signs of wear in non-visible areas
• Odometer: 1501-3000 km

1 Year Warranty: : Main body (including battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 Month Warranty: Equipment (including brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 Month Warranty: Consumable parts (including anti-collision strip, headlight, bell, fender, taillight, decorative cover, kickstand, and foot pad)

Fair Condition

• Light signs of wear in visible and non-visible areas
• Odometer: 3001-7000 km

6 Month Warranty: Main body (including battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

1 Month Warranty: Equipment (including brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 Month Warranty: Consumable parts (including anti-collision strip, headlight, bell, fender, taillight, decorative cover, kickstand, and foot pad)

Satisfactory Condition

• Visible signs of wear anywhere on the vehicle
• Odometer: Over 7001 km
  
  1 Month Warranty: Main body (including battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)
  

1 Month Warranty: Equipment (including brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 Month Warranty: Consumable parts (including anti-collision strip, headlight, bell, fender, taillight, decorative cover, kickstand, and foot pad)

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

The warranty for open box vehicles exclusively pertains to automobiles that do not require registration as motor vehicles within the jurisdictions where our retail establishments are located.

NIU Models Covered

• KQi Series
• UQi Series

Model Condition and Duration of Warranty

Like New

• Minimal or no visible wear in non-visible areas
• Odometer: 100 km or less

1 Year Warranty: Main body (including battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 Month Warranty: Equipment (including brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 Month Warranty: Consumable parts (including anti-collision strip, headlight, bell, fender, taillight, decorative cover, kickstand, and foot pad)

Excellent Condition

• A few or no signs of wear in non-visible areas
  Odometer: 101-200 km

1 Year Warranty: : Main body (including battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

3 Month Warranty: Equipment (including brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

1 Month Warranty: Consumable parts (including anti-collision strip, headlight, bell, fender, taillight, decorative cover, kickstand, and foot pad)

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership.

A replacement part, replacement product, or repaired product will continue to be covered by the remaining warranty period of the original product, or for a duration of 90 days from the date of replacement or repair, whichever is greater.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

The warranty for clearance vehicles exclusively pertains to automobiles that do not require registration as motor vehicles within the jurisdictions where our retail establishments are located.

NIU MODELS COVERED

• KQi Series
• UQi Series

MODEL CONDITION AND DURATION OF WARRANTY

LIKE NEW

Clearance vehicles, in their brand-new condition, are accompanied by an assured warranty period of one month (30 days).

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our ownership

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from NIU or an authorized NIU reseller. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

3. Convenient Van Pick-up/Drop-off: In select cities, we can arrange for a dedicated van to pick up and/or drop off your product. Once the repair is completed, NIU or an authorized affiliate will return your product to you, or you can conveniently pick it up yourself. If your claim is valid and falls within the 14-day period specified in our return policy, we will cover the pick-up and/or drop-off fees. After this timeframe, you will be responsible for the associated costs. We strongly advise thoroughly examining and utilizing any new product during the initial 14-day period.

4. Mobile Repair: In select cities, we offer a specialized mobile repair service where a highly skilled mechanic equipped with the necessary tools can conveniently fix your product on-site. If your claim is valid and falls within the 14-day period mentioned in our return policy, we will cover the travel costs for our dedicated mobile mechanic. After this timeframe, you will be responsible for the travel costs. We highly recommend thoroughly inspecting and utilizing any new product during the initial 14-day period.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage
• Any extraordinary, indirect, resultant, or purely economic damage, loss, expense, or cost.

Warranty Duration

NIU refurbished lithium batteries are guaranteed as follows:

• NIU UQi Pro Battery (48V 21Ah). 1 year or 220 cycles
• NIU UQi+ Battery (48V 31Ah). 1 year or 125 cycles
• NIU UQi+ Battery (48V 42Ah). 1 year or 95 cycles
• NIU MQi+ Sport Battery (48V 31Ah). 1 year or 125 cycles
• NIU MQi+ Sport Battery (48V 42Ah). 1 year or 95 cycles
• NIU NQi Battery (60V 26Ah). 1 Year or 150 cycles
• NIU NQi Battery (60V 35Ah). 1 Year or 150 cycles

WHAT THE WARRANTY COVERS

• NIU offers a comprehensive warranty encompassing both components and workmanship for NIU branded batteries and chargers.

WHAT THE WARRANTY DOES NOT COVER

• Regular wear and tear
• Improper upkeep
• Incorrect repairs or follow-up maintenance performed by a person other than one of our representatives or under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Alteration of components, parts, or accessories not originally sold with the product
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the product's intended design
• Rust, corrosion, or defects caused by extreme environmental conditions to which the product could be exposed (e.g., ice, snow, seawater, etc.)
• Case cracking caused by excessive weight or load

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

WARRANTY CLAIMS

If you submit a claim to us during the warranty period, we will take the following actions based on the situation:

1. Restore the product by utilizing new or previously utilized components that match the performance and dependability of brand-new parts.

2. Substitution of the product will involve providing an identical model or, upon your agreement, a product with similar functionality. The replacement will be constructed using new and/or previously utilized components that are equivalent in performance and dependability.

3. Alternatively, you have the option to exchange the product for a complete refund of the purchase price.

In the event of part or product replacement or a refund, the replacement product becomes your rightful property, while the refunded or replaced product remains our our ownership.

WARRANTY SERVICE

The warranty we provide remains applicable solely to items purchased directly from us. We are eager to extend our support and assist you in resolving any concerns.

We offer the following warranty services:

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you. If you return a defective product within the specified 14-day period outlined in our return policy, we will cover the shipping fees if your claim is valid. After this timeframe, you will be responsible for the shipping fees. We highly recommend carefully inspecting and utilizing any new product to its fullest extent during the initial 14-day period.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

LIMITATION OF RESPONSIBILITY

The warranty does not extend coverage to any direct, indirect, exceptional, or unintended loss, expense, or harm arising from the utilization or incapability to use a product.

We bear no responsibility for:

• Diminished profits
• Business losses
• Impaired goodwill or analogous setbacks
• Foregone anticipated savings
• Property losses
• Contractual losses
• Lack of utilization
• Data or information loss or damage

Any exceptional, indirect, consequent, or solely economic damage, loss, expense, or cost.

The warranty provided by NIU for refurbished, open box, and clearance products is applicable solely to NIU branded products that we directly sell and distribute. Other brands, even if packaged or sold with NIU equipment, are covered under their respective manufacturer or distributor warranties. In the event of any claim, it is necessary to contact the manufacturers or distributors of those specific products.