Brand-new, Unopened in Original Packaging

Return Conditions

• Must be in original sealed packaging, unopened and unused
• Must include the original receipt, all accessories, and documentation

Return Period

• Must be made within 30 days of receipt of product

Refund Amount

• Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any discount applied to the order.

Refund Period

• Once the inspection is complete, a refund will be issued within 3 days.

10KM or Less Displayed on the Odometer

Return Conditions

• Must have 10 km or less displayed on the odometer
• Must be in original packaging and unused
• Must include the original receipt, all accessories, and documentation

Return Period

• Must be made within 30 days of receipt of product

Refund Amount

• Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any discount applied to the order.

Refund Period

• Once the inspection is complete, a refund will be issued within 3 days.

11KM and Above Displayed on the Odometer

• Returns are not accepted except in rare cases of breakage or malfunction covered by our warranty. Approval is required before returning the item.

Demo, Open Box, Refurbished Products

Return Conditions

• Must include the original receipt, all accessories, packaging, and documentation

Return Period

• Must be made within 14 days of receipt of product

Refund Amount

• In-Store Purchase. Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any discount applied to the order.
• Online Purchase. Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any return shipping fees and any discount applied to the order.

Refund Period

• Once the inspection is complete, a refund will be issued within 3 days.

MQi/NQi/XQi models are non-returnable for whatever reason. In situations in which there’s a clear technical problem with a new product, we will gladly fix it as per our warranty policy.

Return Conditions

• Must be in original packaging and unused.
• Must include the original receipt, all accessories, and documentation.

Return Period

• Must be made within 30 days of receipt of product.

Refund Amount

• Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any discount applied to the order.

Refund Period

• Once the inspection is complete, a refund will be issued within 3 days.

Return Conditions

• Must be in original packaging, unused, and resalable.
• Must include the original receipt, all accessories, and documentation.

Return Period

• Must be made within 30 days of receipt of product.

Refund Amount

• Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any discount applied to the order.

Refund Period

• Once the inspection is complete, a refund will be issued within 3 days.

• Clearance products
• Gift cards
• Custom products and special orders
• Products labeled “Non-Returnable” on the sale page
• Individual products purchased at a discounted rate as part of a bundle
• Vehicles that legally qualify as motor vehicles and require a driver's license to drive (ex. M-Series, N-Series, X-Series, etc.)

Report any incorrect or damaged products to our Customer Service.

Shipping Fees

New Products: We cover return shipping for damaged or incorrect products reported within 30 days. After 30 days, customers are responsible for return shipping fees.

Demo, Refurbished, and Open-Box Products: We cover shipping for damaged or incorrect products reported within 14 days. After 14 days, customers are responsible for return shipping fees.

To troubleshoot technical issues with your NIU product, consult the knowledge base or our customer support.

If you purchased the product from us:

If you discover what you believe to be a product defect, please contact us. Our team will assist you with any issues you may have with a product. If the product is defective, we'll determine if it needs to be repaired or replaced. If the product needs to be replaced, we'll send you instructions on how to return it.

Defects, if any, will be covered under the terms of our product warranty. Please refer to our warranty information and other documentation that came with your product.

Shipping Charges

New Products: We cover return shipping for defective products reported within 30 days. After 30 days, customers are responsible for return shipping fees.

Demo, Refurbished, and Open-Box Products: We cover shipping for defective products reported within 14 days. After 14 days, customers are responsible for return shipping fees.

If you purchased the product from a reseller or third party (e.g. local retailer, Amazon, Best Buy, etc.):

If the original purchase was made from a third-party reseller, please contact that reseller. They will process your warranty claim for you.

You have 14 calendar days from the date of receipt to return a refurbished or open box product.

Only products purchased directly from NIU Canada, either online or from a participating retailer, may be returned. NIU products purchased from other resellers must be returned in accordance with their return and refund policies.

Before returning a refurbished product to NIU Canada, please ensure that you have:

1. Received an RMA/Return Request number from us (issued upon request).
2. Included all cables, charger and documentation that were included when you received it.
3. Used all original packaging.

Shipping Charges

• In-Store Purchase. Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any discount applied to the order.
• Online Purchase. Refunds are returned to your original payment method. You’ll receive a full refund for the returned item(s), minus any return shipping fees and any discount applied to the order.

If you bought the product from our online store, you can either:
​
A – Return the product by mail (only online orders mailed to your home are eligible). If you wish to return an eligible item by mail, please submit us your return request. Our customer service will be happy to assist you. Once your request has been validated, you will receive the shipping label and return instructions.
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B – Bring it to a designated NIU Canada retail store. Please submit us your return request. Once your request has been validated, we will let you know which store to return it to.

Note: If the return period has ended or if the product does not comply with the return policy or fails inspection, it cannot be returned.

Required for in-store returns:

- Original receipt
- Debit or Credit card used for the purchase
- Product meeting the requirements of its individual return policy

If you bought the product from a reseller or a third party:
You must return the product to the reseller or platform where you bought it (ex local dealer, Amazon, Best Buy, etc.)

If you bought your product online:

We do not accept exchanges by post.

You can purchase a replacement product online and return the original product for a refund.

Shipping Fees

New Products: We cover shipping for exchanges within 30 days. After 30 days, customers are responsible for return shipping fees.

Demo, Refurbished, and Open-Box Products: Customers are responsible for return shipping fees.

Personalized products and special orders are not eligible for exchange.

If you bought your product in-store:

Only the store where you purchased the product will be able to exchange it. Refunds are issued to the original payment method you used at the time of your purchase.

If you bought the product from a reseller or a third party:

You must exchange the product with the retailer or platform where you purchased it (e.g. a local retailer, Amazon, Best Buy, etc.)

Any missing parts, accessories or documentation must be received at your expense within 10 days of returning the product. Missing product will be deducted from the refund if not returned.

• Refunds will be issued via the original payment method.
• Credit and Debit refunds will be issued to the card.
• Bank account payments will be deposited back into the account.
• PayPal refunds will be refunded directly to the account.
• Cash transactions will be reimbursed cash. Refunds over 200$ will be sent via e-transfer.
• Lenders refunds (ex Affirm, RBC, Shop Pay, etc.) will be credited to your account. If you have already made monthly payments, those will be refunded to you by the lender.

NOTE: Bulk purchases and special orders cannot be refunded. One refund per customer is allowed as per our refund policy.

In-Store

Once the inspection is complete, a refund will immediately be issued via the original payment method.

Shipping/Carriers Services

Online purchases will be refunded within 3 days of inspection. Refund confirmation will be sent.

Local Pickup Service

Online purchases will be refunded within 3 days of inspection. Refund confirmation will be sent. Once the inspection is complete, you will need to go to the store to obtain a refund using your original method of payment.

NOTE: Refunds can take up to 15 business days for banks to process. Contact your bank directly for information or concerns.

Credit is issued via Gift Card.