The warranty can be transferred from the original owner to a new owner provided the original invoice is included in the resale.

The warranty can only be honored with the original proof of purchase.

NIU Model(s) Covered

• KQiAir
• KQiAirX

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• KQi100P
• KQi100F

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• KQi2 PRO

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• KQi300x
• KQi300p

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Models Covered

• KQi3 MAX
• KQi3 PRO
• KQi3 SPORT

Warranty Period

2 years 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months

• Consumable parts (anti-collision strip, headlight, bell, fender, taillight, decorative cover, kick stand, foot pad)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• BQi C3 PRO
• BQi Fat Tire 300 (Step-Through)
• BQi Fat Tire 300 (Step-Over)

Warranty Period

2 years or 10,000 km 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months or 10,000 km

• Accessories (e.g. brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months or 10,000 km

• Consumable parts (e.g. headlight, bell, fender, taillight, kick stand)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Convenient Van Pick-up/Drop-off: In select cities, a dedicated van can be arranged to pick up and/or drop off your product. Once the repair is complete, a NIU representative or authorized affiliate will return your product, or you can conveniently pick it up yourself.

4. Mobile Repair: In select cities, a specialized mobile repair service is available. A skilled mechanic, equipped with all necessary tools, can conveniently repair your product on-site. If the claim is valid, travel costs for the mobile mechanic will be covered.

5. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• UQi PRO
• UQi+ (non-plated version)
• UQi+ (plated version)

Warranty Period

2 years or 10,000 km 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months or 10,000 km

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months or 10,000 km

• Consumable parts (headlight, bell, fender, taillight, decorative cover, kick stand)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability. This option is restricted to models that are not legally considered motor vehicles and do not require a driver’s license to operate (e.g., UQi Pro and UQi Plus non-plated versions).


3. Refund: You may choose to exchange the product for a full refund of the purchase price. This option is restricted to models that are not legally considered motor vehicles and do not require a driver’s license to operate (e.g., UQi Pro and UQi Plus non-plated versions).

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Convenient Van Pick-up/Drop-off: In select cities, a dedicated van can be arranged to pick up and/or drop off your product. Once the repair is complete, a NIU representative or authorized affiliate will return your product, or you can conveniently pick it up yourself.

3. Mobile Repair: In select cities, a specialized mobile repair service is available. A skilled mechanic, equipped with all necessary tools, can conveniently repair your product on-site. If the claim is valid, travel costs for the mobile mechanic will be covered.

4. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• MQi+ SPORT

Warranty Period

2 years or 10,000 km 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months or 10,000 km

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months or 10,000 km

• Consumable parts (headlight, bell, fender, taillight, decorative cover, kick stand)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Convenient Van Pick-up/Drop-off: In select cities, a dedicated van can be arranged to pick up and/or drop off your product. Once the repair is complete, a NIU representative or authorized affiliate will return your product, or you can conveniently pick it up yourself.

3. Mobile Repair: In select cities, a specialized mobile repair service is available. A skilled mechanic, equipped with all necessary tools, can conveniently repair your product on-site. If the claim is valid, travel costs for the mobile mechanic will be covered.

4. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• NQi SPORT
• NQi GTS
• NQi Sport

Warranty Period

2 years or 10,000 km 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months or 10,000 km

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months or 10,000 km

• Consumable parts (headlight, bell, fender, taillight, decorative cover, kick stand)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Convenient Van Pick-up/Drop-off: In select cities, a dedicated van can be arranged to pick up and/or drop off your product. Once the repair is complete, a NIU representative or authorized affiliate will return your product, or you can conveniently pick it up yourself.

3. Mobile Repair: In select cities, a specialized mobile repair service is available. A skilled mechanic, equipped with all necessary tools, can conveniently repair your product on-site. If the claim is valid, travel costs for the mobile mechanic will be covered.

4. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

NIU Model(s) Covered

• XQi3

Warranty Period

2 years or 10,000 km 

• Main body (battery, battery charger, frame, motor, controller, dashboard, front fork, main harness)

6 months or 10,000 km

• Accessories (brake levers, brake disc, brake line, throttle control, and other non-daily consumable parts)

3 months or 10,000 km

• Consumable parts (headlight, bell, fender, taillight, decorative cover, kick stand)

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper assembly or general upkeep
• Incorrect repairs or follow-up maintenance performed by anyone other than authorized representatives or not carried out under their direct supervision (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Installation or alteration of components, parts, or accessories not originally intended for or compatible with the vehicle as sold
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the vehicle's intended design or involvement in commercial use, unless the product is explicitly marketed for commercial purposes, such as commercial delivery or illicit activities
• Rust, corrosion, or defects caused by extreme environmental conditions to which the vehicle could be exposed (e.g., ice, snow, seawater, etc.)
• Frame cracking caused by excessive weight or load
• Wheel or motor deformation caused by unfavorable road conditions
• Punctured or deflated tires

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Convenient Van Pick-up/Drop-off: In select cities, a dedicated van can be arranged to pick up and/or drop off your product. Once the repair is complete, a NIU representative or authorized affiliate will return your product, or you can conveniently pick it up yourself.

3. Mobile Repair: In select cities, a specialized mobile repair service is available. A skilled mechanic, equipped with all necessary tools, can conveniently repair your product on-site. If the claim is valid, travel costs for the mobile mechanic will be covered.

4. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

Warranty Period

• Batteries KQi: 2 years or up to 10,000 km
• Batteries BQi / UQi / MQi / NQi / XQi: 2 years or up to 10,000 km
• All Chargers: 2 years

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper upkeep
• Incorrect repairs performed by anyone other than authorized representatives or not carried out under their direct supervision. (online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Alteration of components, parts, or accessories not originally sold with the product
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the product's intended design
• Rust, corrosion, or defects caused by extreme environmental conditions to which the product could be exposed (e.g., ice, snow, seawater, etc.)
• Case cracking caused by excessive weight or load

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is complete, the product can be promptly retrieved.

2. Secure Mail-in: For warranty coverage, you may be asked to ship your product. A return label will be provided, along with packaging materials if needed for easier shipping. After the repair, a NIU representative or authorized affiliate will promptly return your product.

3. Do-it-yourself: If applicable, we may provide you with a replacement part or accessory along with detailed installation instructions, allowing you to take care of the replacement yourself.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

Warranty Period

90 days

What the Warranty Covers

The warranty covers both components and workmanship.

What the Warranty Does Not Cover

• Regular wear and tear
• Improper upkeep
• Incorrect repairs performed by anyone other than authorized representatives or not carried out under their direct supervision. (online, phone, in-person, etc.)(online, phone, in-person, etc.)
• Errors made while adhering to the instructions and warnings provided in the user manual or given by a NIU representative (whether spoken or written)
• Alteration of components, parts, or accessories not originally sold with the product
• Damage resulting from an accident, fire, misuse, abuse, theft, or negligence
• Usage for purposes other than the product's intended design
• Rust, corrosion, or defects caused by extreme environmental conditions to which the product could be exposed (e.g., ice, snow, seawater, etc.)
• Case cracking caused by excessive weight or load

User manuals contain additional disclaimers and limitations of liability that are integrated into the warranty. It is the responsibility of the product owner to peruse the user manuals.

Warranty Claims

If a claim is submitted during the warranty period, the following actions may be taken:

1. Repair: The product may be restored using new or previously used components that match the performance and reliability of brand-new parts.

2. Replacement: The product may be replaced with an identical model or, with your agreement, a product of similar functionality. The replacement will be made with new and/or previously used components equivalent in performance and reliability.

3. Refund: You may choose to exchange the product for a full refund of the purchase price.

In cases of part or product replacement or refund, the replacement product becomes your property, while the refunded or replaced product remains our property.

Replacement parts, products, or repaired items will continue to be covered by the remaining warranty period of the original product, or for 90 days from the date of replacement or repair, whichever is longer.

Methods of Providing Warranty Service

1. Convenient Drop-off: You have the option to bring your product to a NIU store or an authorized affiliate for repair. Once the repair is completed, you can retrieve your product promptly.

2. Secure Mail-in: We may request you to ship your product to us for warranty coverage. We will provide a return label and, if necessary, packaging materials to facilitate the shipping process. After the repair, NIU or an authorized affiliate will promptly return your product to you.

NOTE: Any labor costs incurred for a do-it-yourself service are not our responsibility. You may need to return the defective part before we can send you a new part or product. If you require any assistance, please contact us.

Limitation of Responsibility

The warranty does not cover any direct, indirect, special, or unintended loss, expense, or damage resulting from the use or inability to use the product.

This includes, but is not limited to:

• Lost profits or business income
• Damaged goodwill or similar losses
• Foregone savings or expected gains
• Property damage or loss
• Contractual losses
• Inability to use the product
• Loss or damage of data or information
• Any extraordinary, indirect, consequential, or purely financial damages, losses, expenses, or costs

This warranty applies only to NIU-branded products that we directly sell and distribute. Other brands—even if packaged or sold with NIU equipment—are covered under their respective manufacturer or distributor warranties. For any claims related to those products, please contact the manufacturer or distributor directly.